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    Christmas Deliveries

    We are closing on 21st December at 5.00pm

    We will re-open on the 2nd January 2019

    Be sure to contact us or place your order before 2.00pm on the 20th December to recieve your order before Christmas.

    Any orders placed after this time will be processed on 2nd January for delivery on the 3rd January.

    Please note that this applies to stock items for delivery to UK mainland addresses only. Please see below for delivery times to other regions.

    Delivery

    Next Working Day Delivery (UK Mainland)

    • If placed before 3.00pm Monday - Thursday, all stock item orders will be dispatched on the same day for next day delivery.
    • If orders are placed after 3.00pm on Thursday or on Friday before 3.00pm, delivery will take place the following Monday.
    • Orders placed after 3.00pm on a Friday will not be dispatched until the following Monday.

    Scottish Highlands - 1-2 Working Day Delivey

    Channel Islands - 1-2 Working Day Delivey

    Isle Of Man - 1-2 Working Day Delivery

    If you require any special arrangements or would like clarification of your shipping costs send us an email at sales@wheels-skates.co.uk

    Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wheels-skates.co.uk

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wheels-skates.co.uk and send your item to: Wheels (Skate Sales) LTD, Austen House, 4 Melford Road, Hazel Grove. SK7 6DD

    Shipping

    To return your product, you should mail your product to: Wheels (Skate Sales) LTD, Austen House, 4 Melford Road, Hazel Grove. SK7 6DD

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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